Delivery and Returns

Shipping & FAQ.

Delivery

Deliveries are made during normal business hours at the address indicated by the User and in the manner specified in the order summary. Upon delivery, the User must verify the contents specifying any anomalies in the delivery form.
In case of failure to collect the products by the deadline set by the carrier, the products will be returned to the Owner, who will refund the purchase price but not the shipping cost. The Owner cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the completion of the purchase order by the User, for any damage occurring to products after delivery to the carrier company where arranged by the User or for delays in delivery attributable to it.

Next day service – £10
Delivery 1 to 3 working days
Free shipping with orders from £150

UK remonte areas £20

We are keen on offering the best delivery service in the UK. Despite all the issues faced over the past years with the staff shortage, and the restructuring of the major logistic companies, we have the pride to offer on average a 1.8 days delivery time from the moment your order is placed.

Worldwide delivery available upon request

 

FAQ 

What is your Return Policy?
You can return your wine at any time within 14 days from your purchase.
The wine must be closed and the bottle must be in perfect conditions.

A shipment tracking number will be available on request once the wine is shipped.

Right of cancellation

In case of purchase of products or services via Shelved Wine the User has the right to terminate the contract without specifying the reason, within 14 days. The cancellation period expires after 14 days from the day on which the User or a third party – other than the carrier and designated by the User – takes physical possession of the products. To exercise the right of cancellation, the User is obliged to inform the Owner of their decision to cancel by sending an unequivocal statement to the listed contacts.